The following FAQ are some frequently asked questions from our customers.
If you have any further questions, please send them to firstname.lastname@example.org .
- Questions about shipping & returns
- Questions about Original Syprin
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If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.
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Questions about shipping & returns
We deliver your order within one working day, so that your order will reach you within 1 to max. 2 working days. Unfortunately, we have no influence on delivery service difficulties due to strikes.
We ship our original Syprin products worldwide.
You can return your goods to us in the original packaging within 30 days. The products can also be exchanged if ordered incorrectly.
There are no shipping costs for your order - worldwide.
We ship all orders from Monday to Friday.
No, our team is free on weekends and public holidays. We always answer your questions on working days from Monday to Friday.
Basically we hope: not at all. Our aim is to provide you with quality products without exception. Should you nevertheless have reason for complaint, please contact us, e.g. B. by e-mail or telephone.
Check the goods - ideally in the presence of the supplier - for integrity. Package broken? Contact us as soon as possible, e.g. B. by phone or email. It is best if you send us photos of the damaged goods right away. We will then explain how to proceed.
Questions about Original Syprin
The Lang brothers are behind Original Syprin: Andy Lang and Tino Lang - industrial masters with a love of vehicles.
Simply by phone, contact form or chat.
During our business hours Monday to Thursday from 8 a.m. to 4 p.m. And if we do get in touch before 8 a.m. and after 5 p.m. (by email), please don’t be surprised. We are here for you!
We are an up-and-coming company that has been around since 2010. Our company headquarters are in Chemnitz/Grüna in Saxony.
Quality instead of quantity - MADE in Germany - test winner: these 3 points summarize the quality and the striving for our products worldwide.