frequently asked Questions

The following FAQ are some frequently asked questions from our customers.
If you have any further questions, please send them to .

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Do you need help?

If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.

If we're not available, email us and we'll get back to you within a few hours!

Questions about shipping & returns

We deliver your order within one working day, so that your order will reach you within 1 to max. 2 working days. Unfortunately, we have no influence on delivery service difficulties due to strikes.

We ship our original Syprin products worldwide.

You can return your goods to us in the original packaging within 30 days. The products can also be exchanged if ordered incorrectly.

There are no shipping costs for your order - worldwide.

We ship all orders from Monday to Friday.

No, our team is free on weekends and public holidays. We always answer your questions on working days from Monday to Friday.

Basically we hope: not at all. Our aim is to provide you with quality products without exception. Should you nevertheless have reason for complaint, please contact us, e.g. B. by e-mail or telephone.

Check the goods - ideally in the presence of the supplier - for integrity. Package broken? Contact us as soon as possible, e.g. B. by phone or email. It is best if you send us photos of the damaged goods right away. We will then explain how to proceed.

Questions about Original Syprin

The Lang brothers are behind Original Syprin: Andy Lang and Tino Lang - industrial masters with a love of vehicles.

Simply by phone, contact form or chat.

During our business hours Monday to Thursday from 8 a.m. to 4 p.m. And if we do get in touch before 8 a.m. and after 5 p.m. (by email), please don’t be surprised. We are here for you!

We are an up-and-coming company that has been around since 2010. Our company headquarters are in Chemnitz/Grüna in Saxony.

Quality instead of quantity - MADE in Germany - test winner: these 3 points summarize the quality and the striving for our products worldwide.

Yes, Original Syprin products are manufactured to stricter quality standards and are safe for use in vehicles. They are designed to improve performance and extend engine life.
Yes, original Syprin products can also be used for vintage vehicles. Special products are offered, such as our original Syprin lead substitute or original Syprin carburettor cleaner. These products are designed to meet the specific needs and requirements of vintage vehicles.
Yes, Original Syprin also offers large containers or special ordering options for commercial customers. Contact our customer service for more information. In the online shop there are 12 and 24 packs for most products.
Some of our products have test seals and awards from These products have been awarded the seal.
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